Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! That is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
As with any new business, you will have some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We have been happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to your recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we will have to address on the next half a year.
Along with an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for some orders.
Among the other areas we’ve seen a rise in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals don’t realize that we have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that people are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, podsmall.com so that you can ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for all electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it is the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers could have. Along with hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.